Frequently Asked Questions

A few common questions about how Let Loose works. For anything else, email us at [email protected].

Is Let Loose a boarding or training service?

No. Let Loose is a lodging marketplace — you book a private, fully fenced property and stay there with your own dog, the same way you'd book any overnight rental. We are not a boarding kennel, a daycare, or a dog training service, and no one at the property cares for, handles, feeds, or trains your dog on your behalf. Your dog stays with you, and you're responsible for their supervision and care throughout the stay, the same as at home.

How are hosts vetted?

Hosts aren't self-signup — our team sources every host directly from existing Airbnb/VRBO listings and puts them through a structured vetting process before they can list: a property visit (in person or video) checking fence height, gate security, lot size, sightlines, and whether other dogs live on-site, plus a criminal background check. A property only goes live once our team has approved it.

What happens if something goes wrong during my stay?

If there's property damage, the host can file a claim with our team within 10 days of your stay ending — we review the evidence and decide the outcome; there's no security deposit or hold placed on your card up front. For anything involving another person's safety, a policy concern, or behavior you need to report, you can report or block a host directly from the app, and our team reviews every report. If you're ever unsure what to do during a stay, contact us at [email protected].

How does payment work?

You see the full total — nights, fees, everything — before you pay. Your card is charged through Stripe at the moment you book, and the booking is confirmed immediately; there's no separate deposit or pre-authorization hold beyond that charge. Hosts are paid out automatically through Stripe once your stay is booked.

Can I bring my own dog's food, bed, and gear?

Yes — since you're staying with your own dog rather than boarding them, you bring whatever your dog normally needs: food, bed, crate, medication, toys, and anything else from their routine. Some listings also note dog-specific amenities they provide (like dog beds or bowls) on the listing page, but you should always plan to bring your dog's own food and anything routine-sensitive.